Order Changes & Cancellations
Need to make a change?
A clear path for updating order details, reviewing cancellations and handling delivery adjustments.
What matters most
Act as Early as Possible
If you need to update a shipping address, change an item or cancel an order, contact Furqexa as soon as you can after placing it. The earlier you reach out, the more likely the request can be reviewed before fulfillment advances.
Order changes and cancellations are not guaranteed once an order is being processed or is already in transit.
Changing Delivery Information
Provide your order number, the original contact details used at checkout and the corrected address. Check apartment numbers, postal codes and phone details carefully.
For security, support may need to verify that the request comes from the person who placed the order. Address changes are subject to the order's current stage and carrier restrictions.
Changing a Product or Quantity
If you selected an incorrect size, color, model or quantity, provide the exact requested change and the product name. Smart pet products can have important compatibility differences, including network standards and device generations.
A change may require a price adjustment, a new order, or a return-and-exchange process if the original order can no longer be edited.
Cancellation & After Shipment
If the order has not progressed too far, support can review whether cancellation is possible. If the parcel has already shipped, an immediate cancellation may not be available.
Furqexa offers free returns and exchanges within 30 days. When an order cannot be canceled, support can help explain an appropriate return option after delivery.